Questions and Answers

Hospera is designed for owners of tourist accommodations who want to maximize their bookings and revenue. We are the ideal solution for those looking to increase the nightly rate of their property or take advantage of short-term rental opportunities while maintaining the flexibility to use their property whenever they wish. With Hospera's support, property owners can enjoy high returns while ensuring professional management of their property.

Hospera's management services cover every aspect of short-term rentals, ensuring optimal property operations and guest satisfaction. Specifically, our services include: • Property evaluation: Analysis of your property's potential with tailored optimization suggestions. • Online listing creation: Professional listings on top platforms. • Booking management: Coordinating reservations and calendars while avoiding double bookings. • Guest communication and support: Prompt and professional service for all guest inquiries. • Cleaning services: Spotless cleaning and property refreshment. • Maintenance and technical support: Repairs and upkeep to maintain your property in excellent condition. • Professional photography: High-quality photos and drone footage to showcase your property. • Website development: Dynamic websites featuring online booking capabilities. • Digital marketing and promotion: Social media campaigns, Google Ads, and SEO optimization. • Consulting Services: Business Development and Process Optimization Hospera takes care of everything you need to achieve high returns and exceptional hospitality experiences!

Hospera offers tailored management services for a variety of property types, customized to meet each property's unique requirements. Specifically, we manage: • Tourist accommodations: Small- and large-scale establishments, including boutique hotels. • Villas: Luxurious homes designed for high-end hospitality. • Holiday homes: Vacation properties in popular destinations. • Apartments: Budget-friendly options for short- and long-term stays. Hospera’s flexibility and expertise ensure the best possible management experience, regardless of the property type!

Hospera operates in various regions across Greece, including the Cyclades, Attica, Peloponnese, Euboea, and soon in Thessaloniki. However, we are fully capable of managing properties in other locations nationwide. With our innovative automation solutions, all processes related to guest check-ins, stays, and check-outs are streamlined and effortless, eliminating the need for your physical presence. Hospera provides reliable and professional management and promotion of your vacation rentals!

Hospera partners with leading global booking platforms, including: • Airbnb • Booking .com • VRBO • And many other popular platforms, depending on the type and location of your property. With Hospera, your property gains maximum visibility across the largest online booking marketplaces.

Hospera communicates with guests in English and Greek. Soon, we plan to add more languages to cater to the needs of a broader international audience.

Yes, Hospera offers comprehensive preparation services, including cleaning, maintenance, and styling suggestions. We ensure that your property is impeccably prepared to welcome guests and provide them with an exceptional stay experience.

Hospera provides renovation and technical support services to enhance the value and appeal of your property. We handle upgrades that showcase your property at its best, ensuring maximum performance and guest satisfaction.

Registration for Hospera’s management services is completely free, with no fixed subscription fees. Our fee is a small percentage of the bookings, determined by the service package you choose, and is only applied when a booking is made. This means there is no financial risk for you!

Hospera offers comprehensive hospitality services at competitive prices with flexible fee structures tailored to your specific needs and choices. Here's a detailed breakdown of our fee structure: 1. Short-Term Rental Management (Owner – Hospera): • The fee is a small percentage of the booking amount, applied only when a booking is made. • The percentage depends on: • The product or combination of products you select. • The property’s features and specific requirements. 2. Property Photography & Digital Marketing (Owner – Hospera): • Fixed pricing based on the selected product or combination of products. 3. Website Development (Owner – Hospera): • This service includes: • A one-time fee for website creation, based on the chosen product. • An annual maintenance fee, covering: Hosting services. Domain name renewal. Ongoing maintenance and updates. 4. Guest Transportation Services (Guest or Owner – Hospera): • Fixed pricing determined by: • The product or combination of products selected by the guest. • Specific needs, such as travel distance and the number of passengers. 5. Vehicle Rentals (Guest or Owner – Hospera): • Pricing is based on: • The type and category of the vehicle. • Rental duration and any additional requirements.

To show our appreciation for your trust, Hospera offers greater discounts when you select multiple services. The more services you combine, the more you save! Choose Hospera for tailored hospitality solutions with flexibility, transparency, and unmatched value.

No, each rental platform has its own pricing policy, making it challenging to incorporate their commission into our fee percentage from the outset.

Hospera guarantees that the minimum desired booking price per day remains unchanged. Example: • Minimum booking price set: €100. • Platform commission: 3%. • Final nightly rate: €103. After deducting the platform’s commission, the remaining amount is €100, matching the desired minimum booking price. This ensures maximum profitability for your property without compromising your pricing strategy.

The process of formalizing our partnership includes the following steps: 1. Property Evaluation: We start by assessing your property, analyzing your needs, and identifying the services we can provide. 2. Customized Service Package: In collaboration with you, we design the most suitable strategy and service package to meet your requirements and objectives. 3. Acceptance of Collaboration Offer: Once you accept our offer, we summarize the tailored management model and proceed to the next step. 4. Signing of Collaboration Agreement: We formalize the partnership through a clear agreement that: • Details the provided services. • Defines the terms of collaboration. • Outlines the responsibilities and conditions for both parties. This transparent and well-defined framework ensures a smooth partnership aimed at maximizing the performance of your property.

Absolutely! Our agreement is non-binding in terms of the collaboration's duration. • Service Flexibility: You can modify the services you have selected at any time. • Termination of Collaboration: If you wish to end our collaboration, it can be done without any obligations, following the terms outlined in the agreement. Simply contact us, and we will handle all the necessary administrative procedures to ensure a smooth conclusion of our partnership.